Shipping Policy

At neon World Studios, we offer shipping to customers within the United States and internationally. All orders are processed and shipped within 1-2 business days of receiving payment, excluding weekends and holidays.

Shipping Rates and Delivery Times

Shipping rates and delivery times may vary depending on the shipping method you select during checkout and your shipping destination. Domestic orders within Germany (DE) typically take 7-14 business days for standard shipping and 5-7 business days for expedited shipping. International orders may take 7-21 business days for standard shipping and 10-14 business days for express shipping.

Shipping rates are calculated based on the weight of the order and the shipping destination. We offer free standard shipping for Germany and Other States needs to pay extra.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your order and estimated delivery date.

Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to orders that have already been shipped.

Lost or Damaged Packages

We are not responsible for lost or damaged packages during shipping. However, if you receive a damaged product, please contact us within 7 days of receiving your order and we will work with you to resolve the issue.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at [email protected].