Neon World Studios Return Policy
Thank you for shopping with Neon World Studios! We strive to provide you with high-quality streetwear that reflects our commitment to style, comfort, and uniqueness. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return policy.
Returns
You have 30 calendar days from the date you received your order to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the original invoice or receipt with your return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Exchanges
If you wish to exchange an item for a different size or color, please contact our customer support team at [email protected] to arrange the exchange. Exchanges are subject to product availability.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the issue. We will provide instructions on how to proceed with the return or exchange.
Final Sale Items
Certain items, such as clearance or promotional items, may be marked as final sale and cannot be returned.